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Godrej Koerber

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About the Business

Godrej Koerber Supply Chain Ltd. (GKSC) is pioneer and leader in offering automated warehousing and supply chain solutions. Our success has been shaped to a large extent by our satisfied customers and acceptability of automated warehousing solutions in Indian Industry. Our solution offerings extend both to the Manufacturing Intra-logistics and Distribution Intra-logistics. domain.

Position (Designation)
  • Onsite Engineer –  Field Service
Location
  • Maharashtra ,GOA, Gujarat, Andhra Pradesh, and Telangana as per the requirement
Band
  • Third Party (one year)
Job Profile

Role

  • Deliver Superlative Customer experience w.r.t After Service by efficiently handling breakdown calls and building strong customer relationships.

Responsibilities

  • Analyze problem and execute correctives.
  • Support customer for problem solving through remote.
  • Train team in crisis management / customer anxiety management.
  • Carry out equipment surveys to identify expected problems and initiate preventive steps.
  • Develop good connects with User team – to support them in trouble free running of equipment.
Authorities
  • Recommendation for free replacement of spares even though out of warranty based on assessment of reason of failure.
Key Results Areas (KRA’s)
  • KRA1-  Carry out BD Maintenance / Preventive Maintenance within agreed Service Levels
  • KRA2- Build strong Customer / User connects
  • KRA3- Maintain High System uptime
Requisite Qualification

Essential

  • ITI/Diploma in Engineering — Instrumentation / Electrical Engg / Electronics/Mechatronics

Preferred

  • Same as above
Skills & Competencies
  • Knowledge of Siemens PLC, Sensors, Drives + Electrical equipment – like VFD Motors, Power circuits, Bar code scanners, LAN Networking troubleshooting, etc.
  • Experience in Customer Service
  • Problem Solving Mindset
  • Interpersonal Skills- team player, cohesive working wit CFT
  • Result Orientation
  • Self-motivated
  • Good Oral and Written Communication
  • Positive attitude- Open for suggestions and improvement
Apply Now

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